Thank you for shopping with CatchNoww! We strive to ensure that your shopping experience is satisfactory, and we understand that sometimes returns or exchanges may be necessary. Please review our Return and Exchange Policy below:
1. Eligibility for Returns and Exchanges:
- We accept returns and exchanges within 5 days from the date of purchase.
- Items must be unused, undamaged, and in their original packaging with all tags attached.
- Personalized or customized items are not eligible for return or exchange unless they arrived damaged or defective.
- Final sale items are not eligible for return or exchange unless they arrived damaged or defective.
2. How to Initiate a Return or Exchange:
- To initiate a return or exchange, please contact our customer service team at support@catchnoww.com or +1(857)-770-8314 within the designated return window.
- Provide your order number, the name of the item(s) you wish to return or exchange, and the reason for the return or exchange.
- Our customer service team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to proceed with your return or exchange.
3. Return Shipping and Restocking Fee:
- Customers are responsible for the cost of return shipping unless the item received was damaged, defective, or incorrect.
- We recommend using a trackable shipping method to ensure the safe return of your item.
- A restocking fee may apply for returns that are not due to damage, defect, or incorrect item received. The restocking fee will be deducted from your refund.
4. Refunds and Store Credit:
- Refunds will be issued to the original payment method used for the purchase within 5-13 business days after we receive and inspect the returned item(s).
- If you prefer, we can issue store credit for the refunded amount, which can be used for future purchases on our website.
5. Exchanges:
- If you would like to exchange an item for a different size, color, or style, please indicate the desired exchange when contacting our customer service team.
- Exchanges are subject to availability. If the desired item is out of stock, we will issue a refund or store credit for the returned item(s).
6. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately upon receipt.
- We will arrange for a replacement to be sent to you at no additional cost or provide a full refund, including any applicable shipping charges.
7. International Returns and Exchanges:
- International returns and exchanges may be subject to additional shipping fees and customs duties.
- Please contact our customer service team for assistance with international returns and exchanges.
8. Exceptions:
- We reserve the right to refuse returns or exchanges that do not meet the eligibility criteria outlined in this policy.
- We also reserve the right to modify this policy at any time without prior notice.
If you have any questions or concerns regarding our Return and Exchange Policy, please don't hesitate to contact our customer service team. Thank you for choosing CatchNoww!
